Eligible users can participate in campaigns which are available on TikTok Pro from time to time. Complete activities to receive Stars, which can then be redeemed for TikTok Shop products and coupons. You can also ask TikTok to make a donation to the charity of your choice, which you choose from a pre-approved list.
To participate, you must:
If you still don't have access to a campaign, then the campaign may not be available to you.
You collect Stars by participating in campaigns and completing activities. Stars can be redeemed for TikTok Shop Products or TikTok Shop coupons or you can ask TikTok to make a donation to the charity of your choice, which you choose from a pre-approved list.
You collect Stars by completing activities. These activities could be different depending on the campaign you are engaging with, but they may include:
It depends on the campaign and the activity. As a general rule, eligible users will be able to complete most activities at most once per day, but some activities may be available more or less frequently.
The number of Stars collected will depend on the campaign and activity. The number of Stars you can collect for each activity will be shown on the campaign interface.
You can redeem Stars for TikTok Shop Products or TikTok Shop coupons or you can ask TikTok to make a donation to the charity of your choice, which you choose from a pre-approved list.
Before you can redeem Stars, you must first go through age verification. Once your age has been verified, you can see your Stars balance and redemption options in the Redemption page, which is accessible through the campaign interface.
We’re always working to improve our platform, and sometimes features or programs are made available to users at different times. If you don’t see a campaign right now, don’t worry — they may become available to you in the future. We recommend keeping your account up to date and checking back regularly. We appreciate your understanding and patience!
As a reminder, in order to be eligible to participate in campaigns on TikTok Pro, you must be:
In order to be eligible to participate in campaigns on TikTok Pro, you must be at least 18 years of age (or the age of majority in your state) as of the commencement date of the campaign. If you are over 18, meet all other eligibility criteria, and believe you should be eligible, please contact customer support.
Stars will expire 30 days after being collected. You can see the Balance Expiration Details in your Balance History.
There is a daily limit on how many times you can carry out each activity. This limit will vary between campaigns and from activity to activity. Please see the relevant Campaign Rules for more details.
There may be a delay before your balance updates after you've completed an activity and collected Stars or after you have redeemed your Stars. Please wait a few minutes and check again. If you have further questions, please contact customer support for further details.
You can see the number of Stars you have collected in your Rewards Balance or by going to the Redemption page in the campaign interface and tapping on Transaction History.
Stars will expire 30 days after being collected.
Different campaigns will have different thresholds before you are able to collect Stars and redeem them for rewards.
Different rewards will require different amounts of Stars to be redeemed. Please check the Redemption page in the campaign interface for more information.
If you redeem your Stars for a TikTok Shop product which you decide to return, you will receive a TikTok Shop Coupon equal to the value of the product you return. TikTok Shop coupons are subject to coupon terms and conditions. Coupons are valid for 30 days after redemption.
Please note, where you redeem Stars collected for FIFA products and merchandise in TikTok Shop, these are final sale and are not eligible for return, exchange, or a refund of Stars.
You cannot cancel orders once they have been placed.
You may be able to return the item and you receive a TikTok Shop Coupon equal to the value of the product you returned. TikTok Shop coupons are subject to coupon terms and conditions. Coupons are valid for 30 days after redemption.
Please note, where you redeem Stars collected for FIFA products and merchandise in TikTok Shop, these are final sale and are not eligible for return, exchange, or a refund of Stars.
Please contact the TikTok Shop support team for additional inquiries regarding merchandise. You can do this by:
Trophy Rush is a referral program which is available in the TikTok Summer Hub on TikTok Pro. You invite new and existing users to join TikTok Pro to get the opportunity to kick the soccer ball and earn Stars:
Steps: Invite new and existing users to TikTok Pro by sharing your invite link or QR code → Once they sign up for, or login to a TikTok Pro account, you get the opportunity to kick the soccer ball → Kick the soccer ball → Get Stars as a reward.
Coupon values are subject to change at TikTok's discretion. Once Stars are redeemed for a TikTok Shop coupon, this cannot be reversed. Upon the redemption of Stars for a TikTok Shop coupon, TikTok Shop coupons must be used within 30 days and are subject to the TikTok Shop coupon terms and conditions.
Some merchandise is available in limited quantities and may not be available once all the inventory has been claimed.
Items may be removed once inventory is depleted, promotions end, or rewards rotate.
If your Stars were deducted without a successful order confirmation, please contact TikTok Shop Customer Support for review. You can do this by: